Effective date: May 26, 2026
This Privacy Policy describes how Alpha Plumbing (“we,” “us,” or “our”), a plumbing services business serving the Greater Knoxville Area in East Tennessee, handles personal information collected through our website at alphaplumbingonline.com and through our service-request channels (phone calls, contact forms, text messages, and email).
Information We Collect
When you contact us through our website forms, by phone, or by email, we collect information you provide directly to us. This typically includes your name, phone number, email address, service address, and a description of the plumbing service you need. We use this information to respond to your inquiry, schedule service, and complete the work you have requested.
Our website also collects standard technical information automatically when you visit, such as your browser type, device type, pages viewed, and approximate location (city or region). This information helps us understand how visitors use our site and improve their experience.
How We Use Your Information
- To respond to service inquiries, provide estimates, and schedule plumbing work
- To send appointment confirmations, follow-ups, and invoices
- To improve our website and our customer service
- To send occasional plumbing tips or seasonal reminders, if you opt in
- To comply with applicable Tennessee and federal laws
Cookies and Tracking
Our website uses cookies and similar tracking technologies (including Google Analytics and Google Ads conversion tracking) to understand site traffic and to measure the effectiveness of our marketing. You can disable cookies through your browser settings. Doing so may affect some site functionality.
Third-Party Services
We use a small number of third-party services to operate our website and serve our customers. These include form-handling services (such as JotForm), review-display services (such as Elfsight Google Reviews), and Google services (Search, Maps, Analytics, Ads). When you interact with these features, the relevant third party may receive information about your visit subject to their own privacy policies.
How We Share Your Information
We do not sell or rent your personal information. We share it only as needed to (a) deliver the plumbing service you have requested, (b) operate our website with the third-party services described above, or (c) comply with a lawful request from a government authority.
How Long We Keep Your Information
We keep customer service records for as long as needed to complete the work, support warranty or follow-up questions, and meet our business and tax-record obligations under Tennessee and federal law.
Your Choices
You can ask us to update or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the information below. We will respond within a reasonable time as required by applicable law.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective date” above and post the revised version on this page.
Contact Us
If you have any questions about this Privacy Policy or about how we handle your information, please contact us:
Alpha Plumbing
Greater Knoxville Area, Tennessee
Phone: (865) 888-9653
Email: alphaplumbingtn@gmail.com